Refund policy
Return & Refund Policy
Effective Date: March 19, 2026
We stand behind what we build. If something isn’t right, we’ll work with you to make it right.
Returns
We accept returns within 30 days of delivery for unused items in original condition and packaging.
To be eligible for a return:
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Item must be unused and uninstalled
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Item must be in original packaging
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Proof of purchase is required
To start a return, contact us at info@sedalia.bike
Non-Returnable Items
The following items are not eligible for return:
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Used or installed products
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Custom or made-to-order items
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Final sale items
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
We recommend using a trackable shipping service. Sedalia is not responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection.
If approved:
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Refunds are issued to your original payment method
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Processing time is typically 7–14 business days, depending on your bank or provider
Exchanges
We do not offer direct exchanges. If you need a different item, please return your original purchase and place a new order.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 5-7 days of delivery with photos.
We’ll make it right as quickly as possible.
Order Cancellations
Orders can be canceled before they ship. Once an order has shipped, you'll need to start the return process. Please email us: info@sedalia.bike
Questions
If you have any questions, reach out: info@sedalia.bike