Shipping policy
Shipping Policy
Effective Date: March 19, 2026
We aim to keep shipping simple, reliable, and transparent.
Order Processing
Orders are typically processed within 5–7 business days.
Once your order ships, you’ll receive a confirmation email with tracking information.
Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery
Shipping rates are calculated at checkout based on your location and order size.
Estimated delivery times:
-
U.S. Orders: 5–7 business days
-
International Orders: 7–21 business days
Delivery times are estimates and may vary based on carrier delays or customs processing.
International Shipping
We offer international shipping to select countries.
Please note:
-
Customers are responsible for duties, taxes, and import fees
-
Delivery times may vary depending on customs clearance
-
We are not responsible for delays once the package leaves the U.S.
Order Tracking
Once your order ships, you’ll receive a tracking number via email.
If you don’t see it, check your spam folder or reach out to us.
Lost or Delayed Shipments
If your order is delayed or appears lost, please contact us and we’ll help track it down.
Sedalia is not responsible for delays caused by shipping carriers, weather, or incorrect shipping information provided at checkout.
Incorrect Shipping Information
Please double-check your shipping details before placing your order.
If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to reship the order.
Damaged Items
If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging.
We’ll work with you to resolve the issue as quickly as possible.
Questions
If you have any questions about shipping, reach out: info@sedalia.bike